We want you to love your custom song. If something isn't right, we'll make it right.
2026/03/31
Last Updated: March 31, 2026
We want you to love your custom song. If something isn't right, we'll make it right.
Every SongOnlyOne song is crafted by real musicians who pour their talent into telling your story. We stand behind the quality of our work with a clear, fair guarantee:
If you're not happy with your song, we'll revise it — free of charge.
After we deliver your song, you get:
| What You Get | Details |
|---|---|
| Free revision round | Tell us what you'd like changed — lyrics, tempo, mood, arrangement — and we'll revise it at no extra cost |
| Revision window | 14 days from delivery to request your revision |
| Turnaround | Revised song delivered within 7 business days |
We want your song to be perfect. If the first revision doesn't nail it, contact us — we'll work with you to get it right.
| Situation | Refund | How |
|---|---|---|
| We haven't started working on your song yet | 100% refund | Email us within 24 hours of placing your order |
| We miss our delivery deadline | 100% refund (or choose to wait) | Automatic — we'll reach out to you |
| The delivered song doesn't match your brief at all (wrong story, wrong recipient, major errors) | 100% refund after review | Email us with details |
| Situation | What We Offer |
|---|---|
| Work has begun but you want to cancel | 50% refund if musician hasn't completed the song |
| Song delivered but you want a different style/genre | Free re-creation in your preferred style, or 50% credit toward a new order |
| You're unsatisfied after a revision | Case-by-case review — we'll find a fair solution |
To be straightforward with you:
We're a small team of real people who love music and believe in the power of a personalized song to create unforgettable moments. We're not here to take your money and disappear — we're here to create something beautiful for someone you love.
If you ever feel like we haven't delivered on that promise, please reach out. We will always try to make it right.
Email: [email protected] Response time: Within 24 hours
Your satisfaction isn't just a policy — it's how we build our reputation, one song at a time.